Microsoft was unable to meaningfully improve the software, and Ford continued releasing revised software that it knew was still defective," the lawsuit states.
Microsoft did not immediately respond to requests for comment. Consumer groups from nine states are involved in the lawsuit against Ford. The lawsuit describes an IVI screen that would freeze or go blank; generate error messages that wouldn't go away; voice recognition and navigation systems that failed to work, problems wirelessly pairing with smartphones, and a generally slow system. Ford's CEO Mark Fields even described his own travails with the SYNC IVI, referring to it as having crashed on several occasions, and that he was so frustrated with the system he may have damaged his car's screen out of aggravation, the lawsuit revealed.
Three months later, Fields expressed his frustration with customers who had to wait for fixes and stated, "I don't even use the system anymore. In one incident, Edsel Ford was forced to wait on a roadside for the system to reset and could not continue to drive because he was unable to use the IVI's navigation system, the report stated. The law firm representing consumers in the class-action complaint stated that internal Ford documents purportedly show that " of every 1, vehicles have issues involving MyFord Touch due to software bugs, and failures of the software process and architecture.
This reporter reviewed SYNC 3 and found it an improvement on the previous version but also that the system was not as smartphone friendly as it was purported to be. Both comments and pings are currently closed. Winder, GA Sales: Service: Call Menu.
Share Tweet Pin. More from Akins Ford. How does Ford Remote Start System work? All the Ford SYNC systems offer the same basic functionality that connects your smartphone to the car via Bluetooth or USB depending on your mobile phone and allows you to operate certain apps via voice control or the steering wheel controls.
SYNC 3 has a number of additional functions that make it easier to use and give an increased number of features. Fords fitted with SYNC 3 have an 8-inch touchscreen with the ability to pinch and zoom, making maps easier to navigate on the screen. If you have an iPhone you can link it to the car with AppLink and then use the Apple digital assistant Siri, either by selecting it through the touchscreen or through voice command.
As with all Ford SYNC versions, voice commands are a big part of its functionality, but SYNC 3 can respond to over 60 commands, and in a similar manner to digital assistants from Google and Amazon it can interpret variations of commands rather than requiring an exact repetition of a phrase in order to understand what you need.
Voice control can also be used to set the temperature of the air conditioning as well as selecting or changing audio tracks and audio sources among other features. Finally, SYNC 3 can receive automatic over-the-air updates if you connect it to wifi, either at home or using your mobile phone as a wireless hotspot.
From , all Ford models will receive a new infotainment system co-developed with Google.
0コメント