Are you kidding me? Good ole catch us if you can. For real peeps Beware! Scheme and scam??? Up at am to place an order at midnight. Suddenly the item was Not available for shipping and not available for store pick up. The phone rep verified that this item did sell out on the East coast first.
Our ad states that the sale starts at 12 CT. I was online and as soon as the price changed to the doorbuster price I clicked add to cart and it said they were sold out. I added 2 playstations to my cart prior to the doorbuster deal minutes prior with no issues. I called customer service to inquire about the issue. I had called early that evening prior to to inquire about the quantity limits, a representative advised they had plenty of PlayStations. Other people encountered this problem also.
As others have posted Kohl's online order system will debit your account twice when you have a store pick up and house delivery within the same order. No one in customer service knows a way to reverse the additional debit and they tell you that you have to wait weeks for it to drop off your account.
That's the wrong answer. I will never order another thing online from Kohl's again. Beware of making purchases online. I placed 2 separate orders and the amounts were accurately withdrawn, however, 3 additional random amount charges showed up that I did not authorize. The call center is in the Dominican Republic.
Although polite, they cant help! They cannot see the extra charges on their end, but assure you that whatever they are, they will be refunded in business days. They admit there is a problem with this but cannot stop it from happening.
I called my bank to report fraudulent charges!!! If they don't see the charges and do not know the amounts, then how will they know what to refund?? I did an on-line order yesterday. I paid on-line and since the one store did not have the entire order, I choose to pick some at one store and the rest of the order at another store. Today I noticed that I got double charged. I called customer service today and the lady said that I had the initial charge and then since I picked it up at 2 different stores I had a second charge for each store.
Customer service said that I will get a refund in 10 days. Why does Kohl's think it is right to double charge you and keep your money for 10 days. Noticed on my bank statement it says I have my total purchase of Have no idea. I called and got hung up on at least 3 times with in 4 says kept calling and still got a run around answer! At the end spoke to 3 different supervisors. Still no answer and stopping payment! Also sup need training.
Should never yell at your customer especially when you're calmly talking with them! Black Friday sales started early, so I decided to wait until CT to place my order. Immediately after placing my order, I noticed it was being shipped to my old address in Iowa and I now live in South Carolina!
I tried to cancel the order online and it would not let me. I tried calling, but the offices were not open until 8 a. I tried e-mailing keep in mind, it is barely past midnight and I got a response within a few hours telling me that they noticed I changed my default shipping address! So I called FedEx and they said Kohl's needs to print out a new shipping label so they can mail it to the correct address, and that they can't modify anything.
So I called Kohl's again and they said that despite it has not been shipped yet, they cannot change the address and it will still be sent to Iowa. I then asked to cancel my order, and they could not do that either.
They said they would escalate my case to interfere my package and will get back to me in ten business days. I said that by the time that happens, the package will be in Iowa. The representative replied that she will still escalate it because it is all she can do, but since it is not a Kohl's error, there is probably not much that will be done.
Mind you, approximately 15 mins. Well, when I tried to cancel it, the site said that I could not do that. So, I waited until the time was right and I called customer service. I explained my situation and the customer service rep. He told me not to worry, as I would not lose money nor my items. Well lo and behold, I get an email saying that I could not cancel my order which was not what I wanted to do after talking to the rep , and the email gave me a list of things that need to happen for a refund, one of which was to return the items.
No call to verify the shipping address was correct or not. My complaint, like many others on here, is about billing and so much confusion. It is true, I was late on a payment and did take responsibility for it, since I thought I had already scheduled a payment for the 30th of October.
The CS rep asked me if I wanted to go ahead and schedule a payment with him and he would happily waive the 27 dollar late fee for me. Of course I said yes, I told him I forgot the payment because I was not sure if I had scheduled anything. Since the online payment options sometimes won't let you schedule a payment on any date passed the due date, which in this case was October 28th, The CS representative went ahead and scheduled a payment for the following day on the 30th.
Did not mention to me that I had a scheduled payment already for the same amount of 55 dollars on the 31st. My balance on my account was only 55 dollars and it would have been 0 balance after. On the 31st I found out that a second payment went through for another 55 dollars. I wasn't angry, but I did call Kohl's once again to ask why 55 dollars was pulled from my account twice. The CS representative told me on Friday of November 1st, that I had scheduled a payment on October 23 to be posted on October 31st for 55 dollars.
I was a bit mad then because the representative that called me on October 29th did not mention that I already had scheduled a payment of 55 dollars for the 31st of October. So therefore, the representative without question told me that they would go ahead and send me a refund check of 55 dollars back through the mail. It turns out that supposedly I had another 27 dollar payment scheduled on November 1st that I supposedly did not know about. I called back right the next day and this is what the CS told me that had happened.
So an extra 27 was pulled from my bank as another scheduled payment. If you have received defective, damaged or incorrect merchandise, please contact us directly. Learn about all Return Options here. Once we receive your qualifying return and approve your refund, Zappos will credit your original method of payment.
Depending on your financial institution, please allow an additional 2 — 10 business days for the credit to post to your bank or credit card account. Some customers may qualify for rapid refunds through Zappos VIP. You also have the option to exchange an eligible item instead of returning it for a refund.
You may be able to process an exchange yourself for certain eligible items in your Zappos. Log in Register. Search titles only. Search Advanced search…. New posts. Search forums. Log in. JavaScript is disabled.
For a better experience, please enable JavaScript in your browser before proceeding. How long does it take for something to ship from Kohls. Deliv: Kohl's uses Deliv as a partner for the same day delivery. How do I track my order from Kohl's? How long does Kohl's shipping take? S locations: Standard Ground: It takes business days. See Kohl's website to check the current offer of Kohl's free shipping.
If you place an order above this amount you will automatically get standard free shipping that delivers to your door in 3 to 6 days. You can pick your order from a local store near you. If your product is not available at nearby local stores, you can get rid of shipping cost by enabling Ship to Store and then pick your product up. However, this option is available for a range of selected items, not all. You can also use Kohl's app to get Kohl's free shipping. If you are looking for something at local Kohl's but you do not find your size or item.
Open Kohl's app while still being at Kohl's store. This product will be shipped for free to your location. For this, you must turn your phone's location On while being at the Kohl's store.
While purchasing, you will enter a code that will be given to you via email.
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